Shipping policy
Version 07.2026 (ISS-EN)
Gazosa La Fiorenzana | Shipping Policy for our Online Shop
We can't wait for your Gazosas La Fiorenzana to reach their destination! On this page you'll find everything you need to know about our shipping: times, costs and methods. So you know exactly what to expect after placing your order.
The original language of this policy is Italian. The English version is provided solely for ease of understanding and has no legal value. In the event of any contradictions or ambiguities, the original Italian text shall prevail.
RESPONSIBLE PARTY
Ponzio - Tonna SA
Gazosa La Fiorenzana
Via Cantonale 52
CH-6537 Grono
📞 091 827 13 49
✉️ shop@gazosa-lafiorenzana.ch
SECTION 1 | DELIVERY AREA
Art. 1.1 ISS | Territory Served
Shipments are made exclusively within Swiss territory. International shipping is not currently available.
Art. 1.2 ISS | Delivery Methods
We deliver via Swiss Post, or you can collect your order directly from our warehouse in Grono. Your preferred method can be selected during checkout.
SECTION 2 | SWISS POST
Art. 2.1 ISS | Coverage
Shipping via Swiss Post is available for all addresses within Swiss territory.
Art. 2.2 ISS | Shipping Costs
Standard Shipping is free for all orders from CHF 25 onwards. For orders below this amount, shipping costs are clearly displayed during checkout.
Art. 2.3 ISS | Order Cut-off Time
Orders confirmed by 12:00 on working days (Monday – Friday) are normally processed and dispatched on the same day. Orders received after this time or during the weekend will be processed on the next working day.
Art. 2.4 ISS | Flash
For flash delivery, the order cut-off time is 17:00 on working days (Monday – Friday). Orders confirmed by this time are delivered on the next working day.
Art. 2.5 ISS | Special Delivery Conditions
If you wish to add special conditions to your shipment such as signature upon delivery, personal handover or transport insurance, please contact us before placing your order. These services are available on request and the related costs are at the customer's expense. Write to us as indicated in Section 5 of this policy and we will find the most suitable solution together.
Art. 2.6 ISS | Shipment Tracking
As soon as your parcel is handed over to Swiss Post, you will receive the tracking number by email. This way you can follow your purchase step by step all the way to your door!
SECTION 3 | WAREHOUSE COLLECTION
Art. 3.1 ISS | Pick up in Grono
Prefer to come and see us? You can collect your order free of charge directly from our warehouse in Grono. As soon as your order is ready, we'll send you a notification by email.
Art. 3.2 ISS | Collection Hours
You can collect your order directly from our warehouse in Grono Monday to Friday from 07:00 to 11:45 and from 13:00 to 16:30, or on Saturday from 08:00 to 11:45.
Art. 3.3 ISS | Order Reservation
Your products are reserved for 14 days from the availability notification. If the order is not collected within this period, it may be cancelled. If you need more time, just write to us — we'll find a solution together.
SECTION 4 | RISK TRANSFER AND INSPECTION
Art. 4.1 ISS | Risk Transfer
The risk of loss or damage to the goods passes to the customer at the moment the shipment is handed over to Swiss Post.
Art. 4.2 ISS | Inspection Upon Receipt
Check your order as soon as it arrives! Inspecting the goods upon receipt is an obligation — only then can we guarantee assistance in case of problems. Any damage or shortages must be reported within 5 days of receipt.
Art. 4.3 ISS | Transport Insurance
Transport insurance is not included by default. It can be expressly requested in writing before placing the order. The related costs are at the customer's expense.
SECTION 5 | CONTACT
Art. 5.1 ISS | Shipping Support
For any questions regarding shipments, delivery times or the status of an order: shop@gazosa-lafiorenzana.ch